You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.

by | May 9, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to the shop manager. In your letter,

-describe the problem with the equipment
-explain what happens when you phoned the shop
-say what you would like the manager to do

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

I am writing this letter to lodge a formal complaint about a kitchen utensil I bought from your shop.

I came to your shop a week ago and I bought a microwave. But on getting home to make use of the microwave, or would not come on and when it did come on, it went off after a minute. I tried using it over and over again but it still would not work.

So I put a phone call through to the shop and I was told a new microwave will be delivered to me immediately. But it saddens me to say that to this moment no microwave has been delivered .

I would like to request the delivery of the microwave or a refund. I also think you should address your staff on keeping to an agreement. Lying to a customer only brings negative reactions from customers. I would be glad if my complaint was addressed soon.

Looking forward to a quick response from you.

Yours Faithfully,
Jorbia Stefan.

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

by | May 9, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to the company. In your letter,

– introduce yourself
-explain the situation
-say what action you would like the company to take

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

The purpose of writing this letter is to remind you about the complaint I made concerning a damaged camera but is yet to be repaired.

My name is Mia Kumar, I work for a publishing company as an assistant editor. I live just about 2 miles from your company.

About a week ago I came to your company to buy a new camera, an HD camera to be exact. But I found out that the camera was not working as it ought to. I made the return to your company and spoke to a representative and he assured me that the camera would be fixed. That was a week ago and till now the camera is yet to be fixed.

I would like to ask for the camera to be repaired or replaced and if this can’t be done, then a refund would be nice. I would hate to write a bad review about your product and customer services so reply me as soon as possible. Attached to this letter is the receipt for the camera.

I will be looking forward to a quick response from you.

Yours Faithfully,
Mithik Yok.

You recently ordered a small item online but when it arrived, it was damaged.

by | May 8, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to the company that sold you the item. In your letter:

-give details about the order you made
-explain what was wrong with the item
-tell the company what you want them to do about it

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

I am writing this letter to lodge a complaint about a damaged product I bought online from your company.

I recently made an order for a wireless Mp3 player online from your company. The order code is C2gr54678899, the Mp3 was blue and had a free hard drive attached to it. The delivery day of the product was on the 17th of April.

After the product was delivered, I went on to test it if it was working perfectly. But I discovered that the Mp3 was not coming on neither was it charging. I tried all my best to get it to come in but it still did not. So I figured the Mp3 was damaged. And I did not like that I wasted such an amount of money to buy a damaged product.

I believe a one year warranty on this product so I would like it to get fixed or exchange for a new one. It will be in the best interest of the company to address this issue to avoid poor customer satisfaction and to prevent getting a bad review.

I will be waiting for a positive response from you.

Yours Faithfully,
Garvin Hadio.

You live in an area where the local council has made some changes to regulations. You believe these changes are not good for the residents.

by | May 8, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to a councillor. In your letter,

– introduce yourself
-describe the problem
-say what you think the council should do about the situation

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

My purpose in writing this letter is to inform you about how your sudden change to the community is affecting those living in the community.

My name is Karishma Singh, I am a resident of this community. I live at 1006 diamond street, block 17. I appreciate how you have managed to turn this community around ever since you came into power. But there has been a negative effect of the recent changes you made and it’s affecting the residents.

Of late, you closed the community gym, started receiving payment for entrance into the public park, you also increased the rate of tax payment by 10%. I know all these are ways to acquire more funds for the upcoming projects. But closing the gym has made at least 10 individuals lose their jobs with no other source of income and there is no place for people to keep fit anymore. Furthermore, the public park should be opened for everyone and we shouldn’t be required to pay such a ridiculous amount before we visit the park. Note that the calm and beautiful scenery of the park is what attracts people to it but if they stop visiting the park, how then will the park function.

Lastly, the 10%increase to the current tax rate is appalling considering the present economy of the country. People who find it hard to make ends meet already struggle to pay the previous tax, and now that the rate has been increased I doubt they will be able to make payment.I would like you to reconsider these changes and make amends to them.I would also implore you to try to see things from the public’s point of view to understand our needs better.I hope to receive a good response in addressing this current problem.

Looking forward to a positive response from you.

Yours Faithfully,
Markeu David

You live in a room in college which you share with another student. However, there are many problems with this arrangement and you find it very difficult to study/work.

by | May 8, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to the accommodation officer at the college. In the letter,

-describe the situation
-explain your problems and why it is difficult to study/work
-say what kind of accommodation you would prefer

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

I am writing this letter to make a formal complaint about my current living arrangements.

My name is Gia, I am currently in my second year at this college, I am studying Law as my major. I stay at Royalty Hall in a room for two years. But I have been having issues ever since I started sharing a room with my present roommate and would like for it to be addressed.

I have been living in this room since I began attending college here and my previous roommate was cool, calm and collective. We had a perfect understanding of each other’s needs. However, my present roommate who I have been living with for the past 4 months is a music major, which is good but she keeps disturbing the whole room with her loud music and also keeps out late at night and comes back in the middle of the night with different people. It has become so difficult to read at night and during the day when I need to relax she is either playing loud music, smoking and drinking or making video calls and saying foul languages.

I would like to request that my room be changed to a more calm and peaceful environment with less noise. My second year finals are about to commence and the only time I can study is when I go to the school library. But I would also like to study in the comfort of my room, which I know would not be possible considering the kind of roommate I have. I don’t have anything against having another roommate but it should be a person who is zealous about her studies just like I am.

I will be looking forward to a good and favourable reply from you.

Yours Faithfully,
Gia Mark

Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready.

by | May 8, 2021 | Complaint Letters, General IELTS Writing Task 1

Write a letter to the shop to complain about it. In your letter,

-tell me what has happened
-how you feel about it.
-ask them to repair the radio soon or supply you with a new radio

You should write at least 150 words.

Begin your letter as follows:

Dear Sir/Madam,

Sample Answer Letter Of Complaint (Formal Letter)

Dear Sir/Madam,

I am writing this letter to make a formal complaint about a product I purchased and returned for repair but haven’t been delivered back to me.

About a month ago I purchased a brand new Rechargeable Radio from your store. When I got home to make use of the radio, I found out it was malfunctioning. I got to know that the issue with the radio is that I am unable to tune in to any FM radio channel, the radio refused to charge, and the sound quality is poor.

I was thrilled to have it but very discontented to find out that the product was badly produced and practically unusable. I returned it to your store 2 weeks ago to claim the warranty, and I have heard nothing from you.

I am hoping that you will agree to repair the radio or provide me with a better one. If that would not be possible I would like a full refund and if I do not hear back from you in regards to this within a week, legal actions will be taken.

I will be looking forward to hearing from you soon.

Yours Faithfully,
Chill Don