You should say
-When was it?
-What was it about?
-How long was the queue/line?
-How did you feel about waiting in this long queue or line?
Model Answer
Introduction
- Nobody likes to be in a long queue because it frustrates people and takes away any zeal a person has towards a thing.
- I am not a very patient person and wouldn’t wait for a long time for a person or thing.
- Today I will talk about a time when I had to stay in a long line for a movie ticket.
WHEN WAS IT?
- It happened about 2 months ago. During a festive season (Christmas). I and my sister decided to go to the cinemas to watch a movie.
- We were so excited that we invited some of our friends to tag along, and we also packed the necessary thing
What was it about?
- We were about 7 that went to the cinemas.
- I gathered all the money for our ticket and went to the ticket booth so I could get tickets for the movie The princess switch.
How long was the queue/line?
- On getting there I met a long queue of about 30 people, making me the 31st person.
- I was so shocked at first but I later found out that The movie I wanted tickets for was one of the movies on demand that day hence the crowd. So I decided to wait for my turn.
- I waited for about 45 minutes before it got to my turn.
- On getting to me the ticket officer said she needed to use the restroom, so I had to wait for another 15 minutes before she came back to attend to me.
How did you feel about waiting in this long queue or line?
- I felt angry and tired, my legs started aching and I was starving as I didn’t eat before leaving the house.
- I was getting irritated at the attitude of the ticket officer because she was slow at attending to customers.
- I thought management at the cinema was quite poor because they had only one ticket counter, if they made two ticket counters, they could easily manage the crowd and save people’s precious time.
- I also felt that they could avoid people getting tired from standing by setting up chairs around the ticket counter so people could sit.
Conclusion
Waiting in a long queue is not a good experience but it is something we can’t avoid sometimes. But I as a person hate it.
Part-3 : Follow up Questions
1. What do people like to do while waiting in line?
It depends on the person, some like to listen to music, some start a conversation with whoever is around them just to while away time, some even read a book, while some chat or browse on their phone. But I love to listen to music. That way I will still be conscious of my environment.
2. Do you think in the future people will like to stand in line/queue?
Nobody likesto wait to be in the queue, everybody likes to get things done as soon as possible especially when it is urgent. But it’s not something that can be avoided.
3. What kind of facility should give to people to remove line starting time?
There should be multiple officers attending to customers and also the service of the organization should be in check constantly to be able to satisfy customers Also chairs can be provided to make the customers comfortable while waiting.
4. How should the customers be attended to by the attending officers?
The attending officers should always attend to the customers with a smile on their faces and a cool and calm voice, some customers can be annoying and deserve to be snapped at but as they say in business CUSTOMERS ARE ALWAYS RIGHT
5. What to provide for the customers to make them comfortable?
The management should provide a comfort zone for the customers and if possible refreshments like snacks, water or tea e.t.c.