In your letter:
-Describe the problem
-Explain why this problem has upset you
-State what you want to happen as a result of your letter
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Sample Letter Of Complaint (Formal Letter)
I am writing this letter to make a complaint about my experience in your store last week.
I regularly visit your store and have never had any issues picking out what I need, which is great and means I get to buy what I want fast and vacate the store. But on this particular day, I was in a rush and needed to get an item but could not locate it. I then proceeded to ask one of the attendants for help but she snapped at me and asked that I search for it myself.
Feeling angry and awful could not describe my emotions at that moment. I also felt disrespected, as this scenario happened in front of few customers. It was embarrassing and I had to leave the store without buying anything. I would let this situation slide since it’s the first time it is happening.
I would like you to rectify this issue and train your staff to respect customers irrespective of the mood they are in. The scenario would have created a wrong impression in the heart of those that witness it, which would be bad for business if it’s spread around the community. Therefore several cautions need to be taken.
Looking forward to a better experience from you.
Yours faithfully,
Fizza.