You use trains to reach the office but the timetable of the train has been changed recently. Also, the train you take to work no longer stops at your station. Write a letter to the railway authority about it.

by smart | May 7, 2021 | Complaint Letters, General IELTS Writing Task 1

In your letter:

-introduce yourself
-what problems have been created due to the changes
-what you suggest them to do

Write at least 150 words. You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Sample Letter Of Complaint (Formal Letter)

Dear Sir,

I am writing this letter to bring to your notice that how the change that was made recently to the train movement has affected so many people.

I am a Personal Assistant and I work as an assistant for the Chief Editor at the City Publishing House. I live in 88 street,South Wall,Rome and regularly commute to my office using your train.

But sadly, the train I take to get to my office no longer stops at our station and as a result, I need to travel a few extra miles to reach the City Centre Station which is always congested in the morning hours, which makes me get to work late. I happen not to be the only one that has been affected by the sudden change in the train timetable even with the introduction of the new train schedule, the daily movement for employees like myself has become very difficult, and that makes your service unreliable. Because of this problem, many commuters arrive late to work. This situation is affecting their productivity, making them very upset with your service.

I believe the solution of this problem is that you revert to the previous schedule and organize the movement of more trains during the rush hours. If this would not be possible, then you can at least add more carriages to boost the space. There will be tremendous comfort for everyone that is affected if you can settle this problem as soon as possible.

Thank you and I hope to hear your reply soon.

Yours faithfully,
Patrick Don

You experienced a problem while visiting a store in your neighbourhood. Write a letter to the manager of the store.

by smart | May 7, 2021 | Complaint Letters, General IELTS Writing Task 1

In your letter:

-Describe the problem
-Explain why this problem has upset you
-State what you want to happen as a result of your letter

Write at least 150 words. You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Sample Letter Of Complaint (Formal Letter)

I am writing this letter to make a complaint about my experience in your store last week.

I regularly visit your store and have never had any issues picking out what I need, which is great and means I get to buy what I want fast and vacate the store. But on this particular day, I was in a rush and needed to get an item but could not locate it. I then proceeded to ask one of the attendants for help but she snapped at me and asked that I search for it myself.

Feeling angry and awful could not describe my emotions at that moment. I also felt disrespected, as this scenario happened in front of few customers. It was embarrassing and I had to leave the store without buying anything. I would let this situation slide since it’s the first time it is happening.

I would like you to rectify this issue and train your staff to respect customers irrespective of the mood they are in. The scenario would have created a wrong impression in the heart of those that witness it, which would be bad for business if it’s spread around the community. Therefore several cautions need to be taken.

Looking forward to a better experience from you.

Yours faithfully,
Fizza.