Write a letter to the company that sold you the item. In your letter:
-give details about the order you made
-explain what was wrong with the item
-tell the company what you want them to do about it
You should write at least 150 words.
Begin your letter as follows:
Dear Sir/Madam,
Sample Answer Letter Of Complaint (Formal Letter)
Dear Sir/Madam,
I am writing this letter to lodge a complaint about a damaged product I bought online from your company.
I recently made an order for a wireless Mp3 player online from your company. The order code is C2gr54678899, the Mp3 was blue and had a free hard drive attached to it. The delivery day of the product was on the 17th of April.
After the product was delivered, I went on to test it if it was working perfectly. But I discovered that the Mp3 was not coming on neither was it charging. I tried all my best to get it to come in but it still did not. So I figured the Mp3 was damaged. And I did not like that I wasted such an amount of money to buy a damaged product.
I believe a one year warranty on this product so I would like it to get fixed or exchange for a new one. It will be in the best interest of the company to address this issue to avoid poor customer satisfaction and to prevent getting a bad review.
I will be waiting for a positive response from you.
Yours Faithfully,
Garvin Hadio.